Product Manager - Customer Success

Product Mngmt · Bay Area, California
Department Product Mngmt
Employment Type Full-Time
Minimum Experience Experienced

JOB TITLE:   Product Manager - Customer Success

TEAM:           Product


The Company:

Sunbit is revolutionizing the way Americans across all walks of life access care, services, and beyond for ubiquitous, everyday needs. In an era during which everyone is chasing digital transactions, we focus on empowering local merchants and essential services that serve as the lifeblood of their respective communities. As a Buy Now Pay Later (BNPL) technology company, we're building new capabilities that help shoppers realize the full potential of their buying power, provide merchants with the tools to sell more easily, and help lenders open the door to fair financing for people from every conceivable background. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit is active in more than 17,000 locations, with 1 in 3 auto dealerships, optometry, dental, and other practices already leveraging our interactive platform. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making financing purchases at the point-of-sale fast, fair and easy for consumers across the credit spectrum. Founded in 2016, we completed a $130MM Series D round at $1.1B in valuation in 2021, and we’re just getting started - by creating value focused on values, we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

The Role:

The role of the Customer Success Product manager is divided to two:

  1. Support the needs of customer care team in providing top of the line customer service to our customers
  2. Improve our collection methodology and data collection to ensure we are above the industry standards for collection while giving a great customer experience

As part of the role you will be required to partner with external vendors to evaluate and integrate their solutions. When a solution is not available externally or it doesn’t fit the team’s needs you will work on building it internally with the engineering team.

The role consists of driving the process of product development, from ideation to launch. You will work closely with user research, design, engineers, data scientists, etc, in order to build a compelling product strategy and execute on it.

What You’ll Own:

  • Plan, initiate, and manage information technology projects for mobile and web-based products 
  • Lead the ideation, technical development, and launch of innovative tools, platforms, and/or products 
  • Drive product development with teams of world-class engineers and designers 
  • Work closely with cross-functional teams to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones 
  • Integrate usability studies, research, and market analysis into product requirements to improve engineer productivity and enhance user satisfaction 
  • Define and analyze metrics that inform the success of products Identify and track key performance metrics 
  • Strategically evolve and grow existing products and services to constantly deliver a better user experience

What You Bring to the Table:

  • 5+ years of product management experience
  • Designing simple and intuitive user interfaces 
  • Creating examples through wireframes and mockups
  • Working in a technical environment with a broad, cross functional team
  • Delivering technical presentations 
  • Analyzing complex, large-scale data sets and making decisions based on data 
  • Gathering requirements across diverse areas and users, and converting and developing them into a product solution 
  • Technical experience with analytical tools, methodologies, and design

Ideally You Also Bring:

  • Experience going through a full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution 
  • Enthusiastic and resilient in a constantly evolving environment where the process is fluid and creative solutions are the norm
  • Background in technical role or working on technical products
  • Previous experience working in FinTech companies

The Perks: 

  • Join one of LA’s fastest growing startups (2022) and A Most Loved Workplace
  • Mission driven + empowered + collaborative
  • Competitive pay and stock options
  • Unlimited PTO 
  • Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
  • Newly added HSA and Pet Insurance
  • 401K Plan with Matching 
  • Cell Phone Stipend 
  • Commuter Supplement for LA Office eligible employees
  • Casual Dress
  • Monthly Lunches in LA HQ 
  • Open door policy / Open office floor plan
  • Team based strategic planning + Team owned deliverables

Core Values for Success at Sunbit:

  • Serve others before self
    • Takes care of customers, and partners in a manner that demonstrates they are important
  • Own the impact
    • Ability to troubleshoot a variety of matters and holding yourself accountable
    • Strong organizational and time management skills with the ability to prioritize effectively
  • Connect genuinely
    • Build and maintain strong relationships with both customers and partners
    • Speak with customers and partners in a friendly, helpful and open demeanor
  • Act fast
    • Thrive in a fast-paced environment while maintaining a high level of support
  • Include always
    • Communicate well verbally and in writing, demonstrating empathy and understanding
  • Innovate for good
    • Establishes scalable capabilities by applying best practices to your workday.

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

Thank You

Your application was submitted successfully.

  • Location
    Bay Area, California
  • Department
    Product Mngmt
  • Employment Type
  • Minimum Experience