Technical Support Engineer

IT - US · Los Angeles, California
Department IT - US
Employment Type Full-Time
Minimum Experience Mid-level

Technical Support Engineer

The Company:

Sunbit is revolutionizing the way Americans across all walks of life access care, services, and beyond for ubiquitous, everyday needs. In an era during which everyone is chasing digital transactions, we focus on empowering local merchants and essential services that serve as the lifeblood of their respective communities. As a Buy Now Pay Later (BNPL) technology company, we're building new capabilities that help shoppers realize the full potential of their buying power, provide merchants with the tools to sell more easily, and help lenders open the door to fair financing for people from every conceivable background. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit is active in more than 17,000 locations, with 1 in 3 auto dealerships, optometry, dental, and other practices already leveraging our interactive platform. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making financing purchases at the point-of-sale fast, fair and easy for consumers across the credit spectrum. Founded in 2016, we completed a $130MM Series D round at $1.1B in valuation in 2021, and we’re just getting started - by creating value focused on values, we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

The Role:

We are looking for an ambitious, tech-savvy, and organized Tier 2 Technical Support Engineer. Your core job will be diagnosing escalated product support & IT issues, troubleshooting and resolving when possible, and gathering any relevant details for the development team. Key responsibilities include troubleshooting software and hardware issues, documenting issues which need to be escalated to our development team, and prioritizing the impact and urgency of issues. This will be a full time hourly position based in our Los Angeles headquarters.

What You'll Own:

  • Monitor and respond to support inquiries through various channels
  • Troubleshoot technical issues and resolve when possible
  • Track and see issues through to resolution with both internal and external stakeholders
  • Gather relevant information pertaining to unresolved issues and document concisely for escalation
  • Provision employee accounts and equipment
  • Manage IT and support projects
  • Maintain a strong knowledge of various products and procedures
  • On-call support

What You Bring to the Table:

  • 2+ years of IT and product support experience
  • Experience with Windows and Apple products (iPad & Macbook)
  • Basic understanding of technical processes and workflows
  • Provide end-user support for both hardware and software
  • Ability to learn and document processes of applications that you might not be familiar with
  • Be a self-starter, eager to learn, and get involved in the troubleshooting process
  • Ability to multitask and project manage
  • Ability to gauge issue impact and prioritize

Bonus Points:

  • Experience with IT administration
  • Familiarity with fundamental networking
  • Troubleshoot OS and Hardware issues on Mac, Windows, iOS and conference rooms
  • Knowledge in network Infrastructure including SSO, VPN, switches, printers
  • Familiarity with Intune, Jamf, Airwatch, Office 365, G-Suite, Jira and Okta
  • Experience with popular software packages such as Microsoft Office, Zoom, Chrome, Salesforce, etc. 

The Perks:

  • Join one of LA’s fastest growing startups (2022), A Most Loved Workplace, and #306 on the 2022 Inc 5000 list 
  • Mission driven + empowered + collaborative
  • Competitive pay and stock options
  • Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
  • Newly added HSA and Pet Insurance
  • Casual Dress
  • Monthly Lunches in LA HQ 
  • Open door policy / Open office floor plan
  • Team based strategic planning + Team owned deliverables

Core Competencies for Success in Role:

  • Serve others before self
    • Servant leader mindset – work in collaboration with stakeholders, team members, and candidates
  • Own the impact
    • Data driven mindset, ability to utilize data to drive strategy
    • Strong organizational and time management skills with the ability to prioritize effectively
  • Connect genuinely
    • Build and maintain strong working relationships with both candidates and internal hiring teams
  • Act fast
    • Thrive in a fast-paced environment while maintaining a high level of support
  • Include always
    • Communicate well verbally and in writing, demonstrating empathy, understanding, and strategic thinking
  • Innovate for good
    • Establishes scalable capabilities by applying best practices and innovations to the talent lifecycle including but not limited to behavioral assessment methodologies

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

Thank You

Your application was submitted successfully.

  • Location
    Los Angeles, California
  • Department
    IT - US
  • Employment Type
  • Minimum Experience