Customer Care Associate I

Customer Care Ctr- NV · Las Vegas, Nevada
Department Customer Care Ctr- NV
Employment Type Full-Time
Minimum Experience Entry-level

JOB TITLE: Customer Care Associate

LOCATION: Las Vegas, Nevada


WORK SCHEDULE:  Morning and Night shifts available 

Who We Are:

Sunbit is revolutionizing the way Americans across all walks of life access care, services, and beyond for ubiquitous, everyday needs. In an era during which everyone is chasing digital transactions, we focus on empowering local merchants and essential services that serve as the lifeblood of their respective communities. As a Buy Now Pay Later (BNPL) technology company, we're building new capabilities that help shoppers realize the full potential of their buying power, provide merchants with the tools to sell more easily, and help lenders open the door to fair financing for people from every conceivable background. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit is active in more than 17,000 locations, with 1 in 3 auto dealerships, optometry, dental, and other practices already leveraging our interactive platform. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making financing purchases at the point-of-sale fast, fair and easy for consumers across the credit spectrum. Founded in 2016, we completed a $130MM Series D round at $1.1B in valuation in 2021, and we’re just getting started - by creating value focused on

The Role:

The team at Sunbit is looking for a self-motivated and ambitious Customer Care Associate for our Las Vegas, Nevada office. Your primary responsibility will be to answer calls from our valued customers and retail partners. Other key duties for this role include responding to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.

Please Note: This position is in a Call Center, in office (non-remote) environment

What You’ll Be Doing:

  • Answer inbound calls and assist new and existing customers with their account(s) 
  • Troubleshoot issues with our customer and provide appropriate options for resolution
  • Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly
  • Follow scripts to handle a variety of situations
  • Follow up with customers and retail partners as needed
  • Manage escalated calls with courtesy and professionalism

What You Bring to the Table:

  • Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus)
  • Collections experience a plus
  • Strong typing and computer skills
  • Ability to multitask
  • High level of attention to detail 
  • Ability to handle high call volumes

Perks Included: 

  • Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list 
  • Mission driven + empowered + collaborative environment
  • State of the art customer care contact center
  • Competitive pay and stock options
  • 12 days of PTO your first year with increases thereafter + Holiday Pay
  • Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
  • Newly added HSA and Pet Insurance
  • 401K Plan with Matching 
  • Casual Dress
  • Other fun team events and Spirit Days
  • Open door policy / Open office floor plan

Core Values for Success at Sunbit:

  • Serve others before self
    • Takes care of customers, and partners in a manner that demonstrates they are important
  • Own the impact
    • Ability to troubleshoot a variety of matters and holding yourself accountable
    • Strong organizational and time management skills with the ability to prioritize effectively
  • Connect genuinely
    • Build and maintain strong relationships with both customers and partners
    • Speak with customers and partners in a friendly, helpful and open demeanor
  • Act fast
    • Thrive in a fast-paced environment while maintaining a high level of support
  • Include always
    • Communicate well verbally and in writing, demonstrating empathy and understanding
  • Innovate for good
    • Establishes scalable capabilities by applying best practices to your workday.

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.


Thank You

Your application was submitted successfully.

  • Location
    Las Vegas, Nevada
  • Department
    Customer Care Ctr- NV
  • Employment Type
  • Minimum Experience