Account Coordinator

Ops Support- Activation · Los Angeles, California
Department Ops Support- Activation
Employment Type Full-Time
Minimum Experience Entry-level

NOTE: THIS IS AN IN-OFFICE ROLE IN LOS ANGELES (FRIDAYS ONLY REMOTE)


The Company:

Sunbit is revolutionizing the way Americans across all walks of life access care, services, and beyond for ubiquitous, everyday needs. In an era during which everyone is chasing digital transactions, we focus on empowering local merchants and essential services that serve as the lifeblood of their respective communities. As a Buy Now Pay Later (BNPL) technology company, we're building new capabilities that help shoppers realize the full potential of their buying power, provide merchants with the tools to sell more easily, and help lenders open the door to fair financing for people from every conceivable background. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit is active in more than 17,000 locations, with 1 in 3 auto dealerships, optometry, dental, and other practices already leveraging our interactive platform. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making financing purchases at the point-of-sale fast, fair and easy for consumers across the credit spectrum. Founded in 2016, we completed a $130MM Series D round at $1.1B in valuation in 2021, and we’re just getting started - by creating value focused on values, we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.


The Role:

As we continue to scale, the Account Coordinator is highly important to the functioning of our organization. The Account Coordinator will play a key role in coordinating and managing our pre-activation and post activation processes. They will communicate directly with our field partners while also ensuring smooth day-to-day operations for our Account Managers. We believe that mentorship and development are a key part of growing professionally in this role. Our team and this role spends Monday through Thursday each week working together in-person, in our Los Angeles HQ office.


What You'll Own:

  • Conduct online pre-training and training session for accounts 
  • Assist the Account Managers in day-to-day coordination and management of business operational activities.
  • Establish/maintain relationships, and engage in daily communication with accounts to promote product usage and meet growth targets
  • Monitor, control and manage business operations to meet expectations and company goals
  • Liaise between our accounts and our Account Managers to ensure smooth operations delivery
  • Coordinate and manage project tasks to ensure project delivery within allotted timelines
  • Ensure compliance with company standards and procedures
  • Identify problems in the operations process and resolve them in a quick and timely manner
  • Follow standard operating procedures for efficient business operations


What You Bring to the Table:

  • Preferred 2+ years experience in an Account Management or Partner Success capacity
  • Energy! You are Personable and Enthusiastic
  • Excellent communication and time management skills
  • Proficient with Microsoft Office (especially Excel) and Salesforce (or similar)
  • Proven ability to work collaboratively with others
  • Experience in onboarding and training a plus
  • Sales experience a plus
  • Proven experience in putting together business plans and data analysis a plus


The Perks:

  • Join one of LA’s fastest growing startups (2022), A Most Loved Workplace, and #306 on the 2022 Inc 5000 list 
  • Mission driven + empowered + collaborative
  • Competitive pay and stock options
  • Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
  • Newly added HSA and Pet Insurance
  • Casual Dress
  • Monthly Lunches in LA HQ 
  • Open door policy / Open office floor plan
  • Team based strategic planning + Team owned deliverables


Core Values for Success at Sunbit:


SERVE OTHERS BEFORE SELF

  • Take care of the needs of our business stakeholders to support their execution and delivery through data.
  • Being collaborative amongst your team.

GENUINELY CONNECT

  • Engage and build strong relationships with key stakeholders and other teams across the organization.

OWN THE IMPACT

  • Data driven and growth mindset, ability to utilize data to drive strategy
  • Strong organizational and time management skills with the ability to prioritize effectively

ACT FAST

  • Thrive in a fast-paced environment while maintaining high level of support

INCLUDE ALWAYS

  • Communicate well and professionally both verbally and in writing

INNOVATE FOR GOOD

  • Establishes scalable capabilities by applying innovative practices to support new data solutions for our business and their future needs
  • Passionate about solving real-world problems through data

 

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

 

IND1

 

 

Thank You

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  • Location
    Los Angeles, California
  • Department
    Ops Support- Activation
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level